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Day Wares

Returns and refunds


Refund & Returns Policy — Day Wares



At Day Wares, we want you to be happy with what you receive. Because many of our products are hand-painted, made in small batches, or one-of-a-kind, please read the policy below before making a purchase.



1. Eligibility for Returns


You may request a return or refund if:




  • The item arrives damaged



  • The wrong product was sent



  • There is a major defect that affects the product’s intended use



To be eligible, you must contact us within 14 days of receiving your order.



2. Items Not Eligible for Return


Some items cannot be returned, including:




  • Hand-painted or custom products unless damaged on arrival



  • Used or worn items



  • Sale or clearance items



  • Gift cards



Hand-painted griptape may have small natural variations — these are not considered defects.



3. Return Process


If your item qualifies:




  1. Email us at [email protected] with your order number and photos of the issue.



  3. We’ll confirm whether the item is eligible.



  5. If approved, we’ll provide instructions for returning the product.



Customers are responsible for return shipping costs unless the return is due to our error.



4. Refunds


Once we receive and inspect your returned item, we will:




  • Approve or deny the refund



  • Issue a refund to your original payment method if approved



Refunds typically appear within 5–10 business days, depending on your bank.



5. Exchanges


If you need a replacement for a damaged or incorrect item, we’re happy to help.

Contact us at [email protected] within 14 days of delivery.



6. Lost or Stolen Packages


Day Wares is not responsible for packages lost or stolen after they have been shipped.

If this happens, please contact the carrier for assistance, though we’ll do our best to help where possible.



7. Contact Us


For any questions about returns or refunds, feel free to reach out:


Day Wares

Email: [email protected]